FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
Simply add items to your cart and use our quick and easy "Add to Quote" option! Once all items are in your cart, submit it over to our team and we will get to working on checking available, event dates, and create a quote for your review within 24-48 hours. No payment information is required for quotes. From there feel free to let us know if any changes or add-ons and once everything looks good, sign the rental agreement and secure your items with your 50% deposit. You can also order by phone 7 days a week from 9:00am to 6:00pm if you prefer!
WHEN SHOULD I RESERVE MY RENTALS?
In short- as early as possible! To ensure all items are in stock and available we recommend placing your order shortly after securing your date and event space, ideally months in advance. Keep in mind all reservations must be booked a minimum of 3 weeks in advance as dates fill up quickly. If you need items quicker, please contact us and we'll see what we can do! If we can make it happen we absolutely will!
DOES YOUR STAFF SET UP THE ITEMS?
We absolutely can! While our standard set up includes items be delivered to your home or venue during your delivery timeframe window, we can definitely assemble your table and chairs on site-to to help with the stress of event planning! If you would like these items set up by our friendly staff, this option MUST be added on a minimum of 72 hours before your event time so we can schedule the team. Keep in mind this is just for the standard tables and chair setups, as most of our specialty tables, lighting, dance floors and arches are already assembled for you at no additional cost!
We believe in full transparancy and customization, and we know that sometimes you need an extra hand, soooo due to popular demand we now offer a total of THREE delivery options to choose from. See our optional Setup & Delivery upgrade options below!
*items will be placed once in chosen area. Once in place, set up crew will depart, and any additional relocation of items will need to be done by the client or planner.
WHAT ARE YOUR DELIVERY DAYS & TIMES?
Rental rates are for a 24 hour period. We deliver 7 days a week during normal business hours (9:00a - 6:00p) and delivery timeframe windows and divided into 4 hour windows -- AM and PM-- for your convenience.
AM = 9:00a-1:00p
PM = 2:00p-6:00p
Any rental requests for an extended period of time (longer than 2 days) may be eligible for an extended rental discount.
Delivery for after business hours / before business hours is available for an additional $150*
If you prefer an exact pickup/drop off time rather than a window, this service can be added for an additional $75*
* add-on is in addition to the standard delivery rate. Must be booked in advance. Based on availability
HOW DOES THE DROP OFF & PICK UP WORK?
Delivery fee includes curbside drop off to your chosen venue, space, facility, home or business during the chosen drop off timeframe window (AM or PM). Driver will text your mobile number once they are on the way. Once the driver has arrived, items will be unloaded and left at the drop off area. This will also be the same location for pick up the following day. Please remember that once dropped off, any theft or damage will be the customers responsibility. If items are not in their designated pick up spot for pick up, driver will continue onto the next pick up location, and additional fees will apply for having to return again at a later time.
SETUP & DELIVERY OPTIONS
Optional Setup & Delivery Upgrades
Enhance your event experience with custom upgrades tailored to your needs. Let us handle the details so you can focus on what truly matters.
CORE {Setting the Foundation} - Our Standards $149 Delivery Option
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Convenient no-frills delivery within a 4-hour window
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Perfect for those who want a hassle-free setup
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Client or host assembles all items
REFINED {Setting the Vibe}
Need a starting point in Setting the Vibe? Let us take the stress off your plate by handling the full setup and take-down of tables, chairs, lighting, decor, and more, allowing you to focus on other aspects of your event planning and hosting.
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$1.50/Chair install & setup | $.50/Chair breakdown
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$2.00/Standard Table install & setup | $.75/Standard Table breakdown
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$3.00/Farm Table install & setup | $1.50/Farm Table breakdown
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Linens | Decor | Tableware | Centerpieces etc = flat rate of $20/Table*
*Lighting and Dance Floors are speciality installs and price shown already includes labor. Tables include guest tables, cake tables, welcome tables etc
PRESTIGE {Setting the Mood}
Let us take it a step further by Setting the Mood and handling the setup and placement of our candles, centerpieces, chair cushions, flatware, chargers, china, and more, ensuring every detail is perfectly arranged for your event. With our expertise, we'll create a seamless setup that elevates your event’s atmosphere.
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$10- $15/Person depending on complexity
Please note: For liability and insurance reasons, First Look Event Rentals and Design is only able to place décor items that are rented through our company. If you would like us to place personal or third-party items (such as centerpieces, signage, menus, favors, etc.), a waiver must be signed in advance granting us permission and releasing us from liability for damage, loss, or incorrect placement.
DESIGNER {Setting the Dream}
Take your vision to a whole new level with our Setting the Dream service add-on. This premium offering includes a personalized in-person consultation and a walk-through of your event space, where we’ll dive deep into your vision to ensure every detail is perfectly aligned. We can create a floorplan to fit your space perfectly and ensure the best flow, and ensure you don't forget all those little details.
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Full setup and placement of candles, centerpieces, chair cushions, flatware, chargers, china, and more!
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Our lead Event Planner to coordinate with vendors, assist with linen placement, fold napkins and lend a hand wherever needed.
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$20+/Person depending on complexity. Please inquire for custom pricing.
DO YOU OFFER DESIGN CONSULTATIONS?
Yes! We offer personalized design consultations to help bring your event vision to life. A $150 deposit is required to reserve an in-person consultation, and the full amount is applied to your rental order if you move forward with us. It's a great way to collaborate and make sure every detail feels just right!
IS THE DESIGN CONSULTATION DEPOSIT REFUNDABLE?
The consultation deposit is non-refundable but will be fully credited toward your final rental invoice if you decide to book with us! Once the deposit is received, we'll schedule a time that works best for you. Meetings can happen at your venue, at our location, or even virtually if needed!
DO I NEED TO CLEAN ITEMS BEFORE RETURNING?
All items must be delivered in nearly the same condition as they were received. Equipment must be stacked, returned to their carts, racks or crates and clear of debris. Linens are never to be washed, as they require us to clean and sanitize properly, however please ensure they have been shaken out and no remaining food/trash/confetti etc remains. Linen bag will be included in your rental for your convenience so they can be placed back inside and tied up for our delivery team to pick up. To ensure the best results, we ask that you never leave the rentals outside overnight or in inclement weather. If any items are returned improperly a cleaning fee will be billed to the master account.
Unfortunately no credit or refund can be given for any unused linens or products.
WHEN IS PAYMENT DUE?
All reservations require a 50% non-refundable retainer, and signed rental agreement. Once rentals are added to your cart or you have phoned in your order, deposit will be due to secure your dates and items. Remaining balance is due (14) days before the scheduled delivery date. If your order is placed sooner than 14 days before the delivery date, payment will need to be made in full at the time of booking. Orders will not be released for our delivery crew until balance is paid in full. Drivers cannot accept payment upon delivery.
WHAT IF AN ITEM IS MISSING OR DAMAGED?
We know accidents happen, so we require a 6% damage waiver to cover costs of minor chips, scuffs, dirt, and everyday wear and tear to your rentals for your protection. For any items that are not returned or are returned damaged beyond repair, we charge up to five times the rental rate in order to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair and any time the item is out of our inventory.
WHAT DOES THE DELIVERY FEE INCLUDE?
Our standard $149 Delivery covers a 20mi radius curbside drop off and pickup to/from a loading dock, venue, garage, or carport – simple and easy! (and the most common!) No need to even be there for the delivery – as long as we can safely drop off in a weather-proof spot, we're good to go!
Your delivery comes with a four-hour window during normal business hours (9am-4pm). Want a specific time? You can add this on for $150 and we'll be there with bells on! Outside our 20 mile warehouse radius? No problem! Rates are just $0.89 per mile roundtrip from our warehouse.
Need us to carry things up some stairs, use an elevator, or walk a bit farther? Let us know and we'll get you a custom labor quote based on your specific needs.
Sunday, after-hours, or Holidays? We're here for you.
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Sunday drop offs/pick ups: $150
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Holiday drop offs/picks ups: $250*
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For our early birds or night owls drop offs/picks ups: (anything before 9am or after 6pm): $100
* Holiday rates apply to the below dates:
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New Year's Eve/Day
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Martin Luther King Day
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Easter Sunday
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Memorial Day
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4th of July
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Labor Day
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Thanksgiving
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Christmas Eve/Day
Need assembly? Specialty items like lighting and dance floors already include assembly and will be set up and torn down for you.
Want less stress and more time in your day? Let us handle the tables and chairs set up! It’s just $3/table, $1.50/chair and you won't have to lift a finger! (Well, except to point to where you want everything!).
Don't have the energy to break everything down the following morning? We'll sweep in and can tear-down using the same rates above so you can enjoy your coffee instead.
Can we stay a little longer and place silverware, chargers, centerpieces and candles? Yep! Contact us for a quote and we'll take it from here!
Please let us know in advance if you'd like us to do the setups and when possible send a floorplan so we get it perfect!
WHAT IS YOUR CANCELLATION POLICY?
In the unfortunate event you need to cancel your booked rental(s), please contact us at least 10 days prior to your delivery date. If cancelation comes less than 10 days before the date, the full price will be billed to the master credit card on file. Remember, all deposits are non-refundable so please ensure you reach out as soon as you know your event rentals will need to be canceled.
ARE THERE ANY OTHER FEES?
Your booking covers all rental costs, standard delivery and taxes. It does not include any upgraded delivery options or setups, a 6% damage & cleaning fee or 15% linen cleaning (if applicable) which will be calculated and due at the time of signing. All other add-ons are completely optional!
Don’t hesitate to reach out to us if something is still unanswered.